Shipping, Returns, and Refunds
Returns, Refunds, and Exchanges Policy
Because most items in our store are custom-printed and made to order just for you, we do not accept general returns, cancellations, or size/color exchanges once an order has entered production. We
Damaged, Defective, or Misprinted Items
If your order arrives damaged, has a manufacturing defect, or is not what you ordered, we will make it right. Here’s what you need to know:
Reporting Window: You must notify us within 15 days of receiving your item.
Required Proof: Please send an email to aloha@hulascoops.com with your order number and clear, well-lit photos showing the defect or damage. (These are required by our printing partner to verify the issue.)
Resolution: Once verified, we will arrange either a 100% free replacement or a full refund through your original payment method. There is generally no need to ship the item back to us.
Sizing and Fit Issues
Because products are custom-made, we cannot accept returns or issue refunds if you ordered the wrong size, color, or style.
Please carefully review the size guide charts provided on each product page before placing your order.
If you believe there is a sizing discrepancy compared to the chart provided, reach out to us with photos of the garment laid flat with a tape measure.
Lost or Misdelivered Packages
Wrong Address: If you provided an incorrect shipping address at checkout, we cannot be held responsible for reshipment or refunds. Please double-check your shipping info when ordering.
Lost in Transit: If tracking shows the package is lost or has not arrived past the estimated delivery window, contact us within 15 days of the estimated delivery date so we can open a claim with our fulfillment partner. If the package cannot be located, we will remake and ship your order at our expense.
Shipping Policy
Mahalo for visiting and shopping at hulascoops.com. The following terms and conditions constitute our Shipping Policy.
Since we use a print-on-demand fulfillment model, your products are made especially for you as soon as you place an order. Making products on demand instead of on spec helps reduce overproduction, so thank you for making thoughtful purchasing decisions.
Fulfillment & Processing Times
Because our products are made-to-order, your order goes through two phases before it arrives at your door:
Fulfillment: This is the time it takes to print, pack, and prepare your custom item. On average, fulfillment takes 2–5 business days.
Shipping: This is the time it takes for the carrier to deliver your item from the fulfillment center to your address.
Please note: Fulfillment and shipping times may get longer during peak holiday seasons.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your location:
United States: 3–6 business days after fulfillment.
Canada / Europe: 4–8 business days after fulfillment.
International / Rest of World: 10–20 business days after fulfillment.
Delivery delays can occasionally occur due to customs processing or carrier issues outside of our control.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has left the fulfillment center. The tracking number will become active within 24–48 hours.
Separate Shipments
If you order multiple different items (for example, a t-shirt and a hat), they may be fulfilled at different regional facilities. Because of this, your order may arrive in separate packages and at slightly different times. You will receive separate tracking links for each package.
Customs, Duties, and Taxes
HulaScoops.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Please Note: Our printing partner routes orders to the closest regional fulfillment center to minimize customs fees, but international shipments may still incur them, depending on your local laws.
Incorrect Address & Undeliverable Packages
Please double-check your shipping address during checkout. If a package is returned to our fulfillment partner due to an incorrect or incomplete address provided by the customer, you will be responsible for the return shipping costs to have the item reshipped to the correct address.
Damaged or Lost Packages
If your order arrives damaged or gets lost in transit, we want to make it right:
Damaged Items: Please email us at aloha@hulascoops.com within 7 days of delivery with high-quality photos of the damaged product and the packaging.
Lost Items: If your tracking link stops updating or your estimated delivery date has passed by more than 5 business days, contact us at aloha@hulascoops.com, so we can investigate with the carrier and arrange a replacement if necessary.